Privacy Policy

1) Introduction and Contact Details of the Controller

1.1 We are pleased that you are visiting our website and thank you for your interest. In the following, we inform you about how we handle your personal data when you use our website. Personal data means all data by which you can be personally identified.

1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is sitorix GmbH, Doggenburgstr. 4, 70193 Stuttgart, Germany, Tel.: +49 (0)711 400407-40, E-Mail: info@sitorix.com. The controller responsible for the processing of personal data is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data.

2) Data Collection When Visiting Our Website

2.1 When you use our website for purely informational purposes, i.e. if you do not register or otherwise transmit information to us, we only collect data that your browser transmits to the page server, so-called “server log files”. When you access our website, we collect the following data, which is technically necessary for us to display the website to you:

Our website visited
Date and time at the moment of access
Amount of data sent in bytes
Source/reference from which you reached the page
Browser used
Operating system used
IP address used, where applicable in anonymized form

Processing is carried out in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data is not disclosed or otherwise used. However, we reserve the right to subsequently check the server log files if there are concrete indications of unlawful use.

2.2 For security reasons and to protect the transmission of personal data and other confidential content, such as orders or inquiries addressed to the controller, this website uses SSL or TLS encryption. You can recognize an encrypted connection by the character string “https://” and the lock symbol in your browser address bar.

3) Cookies

In order to make visiting our website attractive and to enable the use of certain functions, we use cookies, i.e. small text files that are stored on your device. Some of these cookies are automatically deleted after you close your browser, so-called “session cookies”; others remain on your device for a longer period and enable page settings to be stored, so-called “persistent cookies”. In the latter case, you can find the storage period in the overview of the cookie settings of your web browser.

If personal data is also processed by individual cookies used by us, processing is carried out in accordance with Art. 6(1)(b) GDPR either for the performance of the contract, in accordance with Art. 6(1)(a) GDPR in the event that consent has been given, or in accordance with Art. 6(1)(f) GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the website visit.

You can configure your browser so that you are informed about the setting of cookies and can decide individually whether to accept them, or so that the acceptance of cookies is excluded for certain cases or in general.

Please note that if cookies are not accepted, the functionality of our website may be restricted.

4) Contacting Us

4.1 OTRS

To process customer inquiries, we use the e-mail ticketing system of the following provider: OTRS AG, Zimmersmühlenweg 11, 61440 Oberursel, Germany.

If you submit contact inquiries by e-mail via our website, these are stored and organized in the ticket system in order to enable chronological processing and to improve the service experience. You can view the current status of the processing of your request at any time using the individually assigned ticket number.

For the organization and processing of inquiries, personal data is collected according to the scope of its provision, but in any case name, first name and e-mail address, transmitted to the provider, stored there and read out.

The legal basis for the processing of this data is our legitimate interest in the efficient organization of our customer service, in responding to your request as quickly as possible and in optimizing our service offering in accordance with Art. 6(1)(f) GDPR.

We have concluded a data processing agreement with the provider which ensures the protection of the data of our website visitors and prohibits unauthorized disclosure to third parties.

4.2 When contacting us, for example by contact form or e-mail, personal data is processed exclusively for the purpose of processing and responding to your request and only to the extent necessary for this purpose.

The legal basis for the processing of this data is our legitimate interest in responding to your request in accordance with Art. 6(1)(f) GDPR. If your contact is aimed at concluding a contract, an additional legal basis for processing is Art. 6(1)(b) GDPR. Your data will be deleted when it can be inferred from the circumstances that the matter concerned has been conclusively clarified and provided that there are no statutory retention obligations to the contrary.

5) Data Processing When Opening a Customer Account

In accordance with Art. 6(1)(b) GDPR, personal data continues to be collected and processed to the extent required in each case if you provide it to us when opening a customer account. The data required for opening an account can be found in the input form of the corresponding form on our website.

Deletion of your customer account is possible at any time and can be carried out by sending a message to the above-mentioned address of the controller. After deletion of your customer account, your data will be deleted provided that all contracts concluded through it have been fully processed, no statutory retention periods prevent deletion and we have no legitimate interest in further storage.

6) Data Processing for Order Processing

6.1 To the extent necessary for contract processing for delivery and payment purposes, the personal data collected by us will be passed on to the commissioned transport company and the commissioned credit institution in accordance with Art. 6(1)(b) GDPR.

If, on the basis of a corresponding contract, we owe you updates for goods with digital elements or for digital products, we process the contact data transmitted by you when placing the order in order to inform you personally within the scope of our statutory information obligations in accordance with Art. 6(1)(c) GDPR. Your contact data will be used strictly for the purpose of notifications about updates owed by us and will be processed by us for this purpose only to the extent necessary for the respective information.

For the processing of your order, we also work with the service provider(s) listed below, who support us in whole or in part in the performance of concluded contracts. Certain personal data is transmitted to these service providers in accordance with the following information.

6.2 Use of Payment Service Providers

- PayPal

One or more online payment methods from the following provider are available on this website: PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.

If you select a payment method of the provider for which you make advance payment, your payment data provided during the ordering process, including name, address, bank and payment card information, currency and transaction number, as well as information about the content of your order, will be passed on to this provider in accordance with Art. 6(1)(b) GDPR. In this case, your data is passed on exclusively for the purpose of payment processing with the provider and only to the extent necessary for this purpose.

If you select a payment method for which we make advance payment, you will also be asked during the ordering process to provide certain personal data, namely first and last name, street, house number, postal code, city, date of birth, e-mail address, telephone number and, where applicable, data on an alternative means of payment.

In order to safeguard our legitimate interest in determining your solvency in such cases, this data is forwarded by us to the provider for the purpose of a credit check in accordance with Art. 6(1)(f) GDPR. The provider checks, on the basis of the personal data provided by you and further data such as shopping cart, invoice amount, order history and payment experience, whether the payment option selected by you can be granted with regard to payment and/or default risks.

The credit report may contain probability values, so-called score values. Where score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical procedure. Address data, among other things but not exclusively, is included in the calculation of the score values.

You may object to this processing of your data at any time by sending a message to us or to the provider. However, the provider may remain entitled to process your personal data if this is necessary for contractual payment processing.
- Stripe

One or more online payment methods from the following provider are available on this website: Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland.

If you select a payment method of the provider for which you make advance payment, such as credit card payment, your payment data provided during the ordering process, including name, address, bank and payment card information, currency and transaction number, as well as information about the content of your order, will be passed on to this provider in accordance with Art. 6(1)(b) GDPR. In this case, your data is passed on exclusively for the purpose of payment processing with the provider and only to the extent necessary for this purpose.

If you select a payment method for which the provider makes advance payment, such as purchase on account, installment purchase or direct debit, you will also be asked during the ordering process to provide certain personal data, namely first and last name, street, house number, postal code, city, date of birth, e-mail address, telephone number and, where applicable, data on an alternative means of payment.

In order to safeguard our legitimate interest in determining the solvency of our customers, this data is forwarded by us to the provider for the purpose of a credit check in accordance with Art. 6(1)(f) GDPR. The provider checks, on the basis of the personal data provided by you and further data such as shopping cart, invoice amount, order history and payment experience, whether the payment option selected by you can be granted with regard to payment and/or default risks.

6.3 We reserve the right to pass on your data to the debt collection service provider ETI experts GmbH - Amsterdamer Straße 133 b - D-50735 Cologne, Germany, if our payment claim has not been settled despite a prior reminder. In this case, the claim will be collected directly by the debt collection service provider.

The transfer of your data serves the performance of the contract in accordance with Art. 6(1) sentence 1 lit. b GDPR as well as the safeguarding of our overriding legitimate interests, within the framework of a balancing of interests, in the effective assertion or enforcement of our payment claim in accordance with Art. 6(1) sentence 1 lit. f GDPR.

6.4 Electronic Cancellation Option for Continuing Obligations with Consumers

Consumers who have entered into contracts for paid continuing obligations on this website, such as subscription contracts, have the option of terminating these contracts via an electronic button in accordance with the applicable notice periods.

Activating the button leads to a confirmation page on which the consumer can provide further details regarding the termination, identify themselves clearly and subsequently declare their termination electronically.

The collection of personal data and its transmission to us is carried out in this context in accordance with Art. 6(1)(b) GDPR and only to the extent necessary for the proper processing of the termination. Also on the basis of Art. 6(1)(b) GDPR, the personal data provided is used to confirm receipt of the termination declaration and the time of termination electronically in text form. A further legal basis for the processing is Art. 6(1)(c) GDPR. We are legally obliged to provide an electronic cancellation option for consumer contracts concerning paid continuing obligations concluded by means of electronic commerce.

6.5 Electronic Withdrawal Function for Distance Contracts

Consumers who conclude contracts on this website for which there is a statutory right of withdrawal have the option of declaring withdrawal via an electronic withdrawal function in accordance with the applicable withdrawal provisions.

When using the withdrawal function, in addition to information identifying the contract to be withdrawn from, further personal information such as the consumer’s first and last name and e-mail address must be provided or confirmed.

The collection of this information and its transmission to us is carried out in accordance with Art. 6(1)(b) GDPR and only to the extent necessary for the proper processing of the withdrawal. Also on the basis of Art. 6(1)(b) GDPR, the personal data provided is used to confirm receipt of the withdrawal declaration by e-mail. A further legal basis for the processing is Art. 6(1)(c) GDPR. We are legally obliged to provide an electronic withdrawal function for paid consumer distance contracts.

7) Web Analytics Services

7.1 Matomo

This website uses a web analytics service provided by the following provider: InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand (“Matomo”).

The service collects and stores pseudonymized visitor data, including information about the device used, such as the IP address and browser information. Pseudonymized usage profiles may be created and evaluated from this data for the same purpose. Cookies may be used for this. Cookies are small text files that are stored locally in the cache of the website visitor’s internet browser. Among other things, cookies enable the internet browser to be recognized.

The pseudonymized information generated by the cookie is not used to personally identify the visitor to this website and is not merged with personal data relating to the bearer of the pseudonym.
If data is also transmitted to servers of the provider and the web analytics service has not been installed locally on our server, we have concluded a data processing agreement with the provider which ensures the protection of the data of our website visitors and prohibits unauthorized disclosure to third parties.

All processing described above, in particular the setting of cookies for reading information on the device used, is carried out only if you have given us your express consent to do so in accordance with Art. 6(1)(a) GDPR. Without such consent, Matomo will not be used during your visit to the site.

You may withdraw your consent at any time with effect for the future. To exercise your withdrawal, please deactivate this service in the “cookie consent tool” provided on the website.

Data is transmitted to the provider only if the service is not hosted on our own servers. In the case of self-hosting, no data collected via the service is transmitted to the provider.

If the service is not hosted on our own servers, we have concluded a data processing agreement with the provider which ensures the protection of the data of our website visitors and prohibits unauthorized disclosure to third parties.

For data transfers to New Zealand, an adequacy decision of the EU Commission applies in this case, attesting compliance with European data protection standards for international data transfers.

7.2 Matomo

This website uses a web analytics service provided by the following provider: InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand (“Matomo”).

To protect website visitors, Matomo uses a so-called “config_id” to enable various analyses of website usage within a short time window of up to 24 hours. The “config_id” is a randomly set, time-limited hash of a limited set of settings and attributes of the visitor. The config_id or config hash is a string that is calculated for a visitor on the basis of their operating system, browser, browser plugins, IP address and browser language. Matomo does not use device fingerprinting and uses an anonymized IP address of the website visitor to create the “config_id”.

If the information processed in this way includes personal user data, processing is carried out in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes. In order to object to the processing of your visitor data for the future, we provide you with a separate objection option on our website.

Data is transmitted to the provider only if the service is not hosted on our own servers. In the case of self-hosting, no data collected via the service is transmitted to the provider.

For data transfers to New Zealand, an adequacy decision of the EU Commission applies in this case, attesting compliance with European data protection standards for international data transfers.

8) Rights of the Data Subject

8.1 Applicable data protection law grants you the following data subject rights, rights of information and intervention, vis-à-vis the controller with regard to the processing of your personal data, whereby reference is made to the stated legal basis for the respective conditions of exercise:

Right of access in accordance with Art. 15 GDPR;
Right to rectification in accordance with Art. 16 GDPR;
Right to erasure in accordance with Art. 17 GDPR;
Right to restriction of processing in accordance with Art. 18 GDPR;
Right to notification in accordance with Art. 19 GDPR;
Right to data portability in accordance with Art. 20 GDPR;
Right to withdraw consent granted in accordance with Art. 7(3) GDPR;
Right to lodge a complaint in accordance with Art. 77 GDPR.

8.2 RIGHT TO OBJECT

IF WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR OVERRIDING LEGITIMATE INTEREST WITHIN THE FRAMEWORK OF A BALANCING OF INTERESTS, YOU HAVE THE RIGHT AT ANY TIME, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, TO OBJECT TO THIS PROCESSING WITH EFFECT FOR THE FUTURE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED. HOWEVER, FURTHER PROCESSING REMAINS RESERVED IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING SERVES THE ASSERTION, EXERCISE OR DEFENSE OF LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US FOR THE PURPOSE OF DIRECT ADVERTISING, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH ADVERTISING. YOU MAY EXERCISE THE OBJECTION AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED FOR DIRECT ADVERTISING PURPOSES.

9) Duration of Storage of Personal Data

The duration of storage of personal data is determined by the respective legal basis, the processing purpose and, where applicable, additionally by the respective statutory retention period, for example retention periods under commercial and tax law.

When personal data is processed on the basis of express consent in accordance with Art. 6(1)(a) GDPR, the data concerned is stored until you withdraw your consent.

If statutory retention periods exist for data that is processed within the framework of legal or quasi-legal obligations on the basis of Art. 6(1)(b) GDPR, this data will be routinely deleted after expiry of the retention periods, provided that it is no longer required for contract performance or contract initiation and/or we have no legitimate interest in further storage.

When personal data is processed on the basis of Art. 6(1)(f) GDPR, this data is stored until you exercise your right to object pursuant to Art. 21(1) GDPR, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the assertion, exercise or defense of legal claims.

When personal data is processed for the purpose of direct advertising on the basis of Art. 6(1)(f) GDPR, this data is stored until you exercise your right to object pursuant to Art. 21(2) GDPR.

Unless otherwise indicated in the other information in this declaration concerning specific processing situations, stored personal data will otherwise be deleted when it is no longer necessary for the purposes for which it was collected or otherwise processed.